Thomas M
SEYMOUR, IN | 2022 Chevrolet ColoradoSeptember 2, 2025
Piet was very helpful, and the service department was very fast getting the repairs done. They even installed a backup assist that was on a recall, that was not installed during the manufacturing process.
Response from Bob Poynter Chevrolet Buick GMC
September 3, 2025Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Alice H
NASHVILLE, IN | 2015 GMC 3500HD SierraSeptember 1, 2025
Mason Covey kept me informed about what was going on with my truck. It had about 3 issues going on and through talking with him we decided to only tackle 2 of them at this time.
Response from Bob Poynter Chevrolet Buick GMC
September 2, 2025Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Donald M
MADISON, IN | 2017 GMC 2500HD SierraAugust 31, 2025
It was great that they gave me a car to drive while my truck was being worked on and staff was pleasant. But my truck had two issues and neither one was fixed. The problems were not diagnosed properly now I'm out $300 and I have to return with my truck to try again.
Response from Bob Poynter Chevrolet Buick GMC
September 1, 2025Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
Loren W
SEYMOUR, IN | 2020 GMC AcadiaAugust 27, 2025
They done a good job of diagnosing and fixing the problem. Very friendly and very prompt about calling me when they had it done. It was nice they had a vehicle for us to use while ours was being fixed.
Response from Bob Poynter Chevrolet Buick GMC
August 28, 2025Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
Jane G
SEYMOUR, IN | 2023 GMC AcadiaAugust 25, 2025
I had to come back still showing errors
Response from Bob Poynter Chevrolet Buick GMC
August 26, 2025Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Patricia H
SCOTTSBURG, IN | 2023 Buick EnclaveAugust 24, 2025
No issues! Prompt service!
Response from Bob Poynter Chevrolet Buick GMC
August 25, 2025Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Please don't hesitate to reach out if there's anything additional we can do for you. We hope that you have a great day!
Kenneth D
HENRYVILLE, IN | 2025 Chevrolet Silverado 1500August 24, 2025
The was the fastest I’ve ever experienced buying a truck.
Response from Bob Poynter Chevrolet Buick GMC
August 25, 2025Wow, we're glad you had such a wonderful experience with us! Your great feedback truly made our day! We appreciate you for letting others know about your experience! Congratulations on your new vehicle, Kenneth! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Poynter Buick GMC
Robert B
SEYMOUR, IN | 2015 Chevrolet EquinoxAugust 22, 2025
great service plus having a loaner car while mine is being work on
Response from Bob Poynter Chevrolet Buick GMC
August 24, 2025We want all our clients to have a comfortable and stress-free experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Claude H
COLUMBUS, IN | 2020 GMC TerrainAugust 22, 2025
We ordered new tires and made appointment to have them installed because the parts department told us what day they would be available. Arrived on time borrowed a loaner to drive to get breakfast because we assumed it would take a couple of hours to complete job. Returned and went to waiting room when we were told in about 15 minutes that tires were not available. We have bought cars only from Poynter since he bought the dealership because of the excellent service and good quality of the product. This is the very first time we have been disappointed with the dealership. We live in Columbus and we are in our golden years so it was not an easy task to get to Seymour on time but we did. After discussing the issue we decided to buy the tires from a tire store in Columbus so we canceled the order. Bought same tire and had them installed next day and it only took, with an alignment included , 45 minutes. I know everyone is very busy but it doesn’t hurt for the employee to make sure this doesn’t happen again because it was a very inconvenience for us.
Response from Bob Poynter Chevrolet Buick GMC
August 24, 2025It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Carol R
NORTH VERNON, IN | 2016 GMC TerrainAugust 22, 2025
I felt taken care of . Honest about the extended warranty , no charge for parts or labor on my 2016 GMC Terrain. I got a price on housing for my lights for the license plates , which I brought . I also got a price on an extra key fob . Thank you
Response from Bob Poynter Chevrolet Buick GMC
August 24, 2025Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Poynter Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
